Frequently Asked Questions

Welcome to The Chinese Wedding Shop!   We Are Open Daily   Mon-Fri 12PM-8PM   Sat & Sun 11.30AM-8:30PM     欢迎光临!我们的营业时间是 周日 中午12点至晚上8点   周末早上11点30分至晚上8点30分

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Frequently Asked Questions

Registration

  1. Click on Person icon the top right-hand corner, or tap on the top left-hand corner for mobile version and select Register.
  2. Fill in your particulars and subscribe to the newsletter for our latest updates & promotions.
  3. Click Proceed.

 
Welcome to The TCWS Family! 

Your account will store your purchase history so you will know what items you have purchased so far for the preparation of your Guo Da Li/Wedding Day.

 

Early promotional notifications and updates will be emailed to you and your personal particulars will be saved to avoid the hassle from filling up them again for subsequent purchases.

 

 

Order

  1. Go to Products.
  2. You may scroll along by selecting the categories on the left-hand side, which are arranged into customary traditions in sequence, and further categorised into FOR GROOM and FOR BRIDE. It is made easier for each family to know what items it needs to prepare for every Chinese wedding tradition. 
  3. You may click ADD TO CART directly or click on the product for further product description. 
  4. After choosing all the items you want, click on the Cart icon on the top right-hand corner and check out. 
  5. Fill in your particulars and you may choose whether to also create an account for future use. 
  6. Select your preferred shipping method & payment method, and you may also add comment to your order for us to take note. 
  7. Upon payment, you will receive a confirmation email, and that's all! 

Kindly email in to hello@thechineseweddingshop.com.sg OR WhatsApp to +65 9363 6128 for changes in your order. Please indicate your Order ID, name and contact details.

 

Our management reserves the rights to reject the amendment request if the order has been prepared or shipped. 

Kindly email in to hello@thechineseweddingshop.com.sg OR WhatsApp to +65 9363 6128 for cancellation. Please indicate your Order ID, name and contact details.

 

Our management reserves the rights to reject the cancellation request if the order has been prepared or shipped. 

For members, kindly log in to your account and click into MY ORDER HISTORY. Your purchase history and statuses are viewable there. 

 

For non-members, kindly email in to hello@thechineseweddingshop.com.sg OR WhatsApp to +65 9363 6128 to enquire. Please indicate your Order ID, name and contact details.

Kindly bring the defective item along with a copy of your order receipt to any of our outlets for an exchange within 7 days of receival. Our staff will be around to assist you. 

 

For our stores' operating hours, please visit Contact Us for more information. 

Kindly bring along a copy of your order receipt to any of our outlets within 7 days of receival. Our staff will be around to assist you. 

 

For our stores' operating hours, please visit Contact Us for more information. 

A deposit for loan/rental of basket(s) is required. We will contact you directly on the deposit payment upon receiving your order confirmation. The full amount will be returned to you in cash once the basket(s) is/are returned to us in original condition. 

 

The basket(s) is/are to be returned to us in original condition to our outlets. You may choose your preferred outlet to return to, and the deposit will be given back to you. 

Self-Collection & Delivery

Yes, self-collection is available at all our outlets. Simply select "Pick-Up" during Checkout and choose your preferred outlet for collection. All orders (except special purchases) will be ready within 3 to 5 business days.

 

For our stores' operating hours, please visit Contact Us for more information. 

 

*For special purchases, such as Betrothal Package, Dowry Package and food items, we will contact you directly for the final order arrangements. 

Yes, delivery is available islandwide. Simply select "Standard Delivery" upon Checkout.

 

For purchase of Non-food items ABOVE $150, free delivery is available and will be automatically applied during Checkout. 

For purchase of Non-food items BETWEEN $80-$150, a delivery fee of $10 is applicable.

For purchase of Non-food items BELO$80, a delivery fee of $15 is applicable.

For purchase of ONLY Food items, a delivery fee of $15 is applicable.

 

If you will like to add-on food items along with non-food items in your order, free delivery is available and will be automatically applied during Checkout ONLY IF the non-food items in your cart has at least $150 in value. 

 

Please note that for Overseas Shipping, there may be difference in the shipping fee (based on weight). We will contact you directly for the final shipping fee after we receive your order. 

 

All prices stated are in Singapore Dollars (SGD). 

For our stores' operating hours, please visit Contact Us for more information. 

All deliveries will be made within 3 to 5 business days (except special purchases).

 

For special purchases, such as Betrothal Package, Dowry Package and food items, we will contact you directly for the final order arrangements. 

For purchase of Non-food items ABOVE $150, free delivery is available and will be automatically applied during Checkout. 

For purchase of Non-food items BETWEEN $80-$150, a delivery fee of $10 is applicable.

For purchase of Non-food items BELO$80, a delivery fee of $15 is applicable.

For purchase of ONLY Food items, a delivery fee of $15 is applicable.

 

If you will like to add-on food items along with non-food items in your order, free delivery is available and will be automatically applied during Checkout ONLY IF the non-food items in your cart has at least $150 in value. 

 

Please note that for Overseas Shipping, there may be difference in the shipping fee (based on weight). We will contact you directly for the final shipping fee after we receive your order. 

 

All prices stated are in Singapore Dollars (SGD). 

Kindly email in to hello@thechineseweddingshop.com.sg OR WhatsApp to +65 9363 6128 to request for changes. Please indicate your Order ID, name and contact details. 

All deliveries will be made within 3 to 5 business days (except special purchases).

 

For special purchases, such as Betrothal Package, Dowry Package and food items, we will contact you directly for the final order arrangements. 

Yes, we do! However, please note that for Overseas Shipping, there may be a difference in the shipping fee (based on weight). We will contact you directly for the final shipping fee after we receive your order. 

 

All prices stated are in Singapore Dollars (SGD). 

Payment

For our online store, we accept Credit Card (VISA/MasterCard/AMEX) and PayNow.

 

There are more payment methods available when you make a purchase at our retail stores.

Customary Enquiries

We are a One-Stop Shop that provides Chinese customary wedding services, guiding couples through their Guo Da Li (Betrothal Day), Bed-Setting, Hair-Combing, Wedding Day traditions such as Fetching the Bride and Tea Ceremony.  

 

Couples come to us for guidance and advices as we share with them on the necessary items to prepare for their Chinese wedding traditions according to their dialect groups.  

 

You may read more on Customary Wedding Process for more information. 

Different dialect groups have different requirements for Guo Da Li, therefore it may be confusing for many of you, especially when there are so many different sayings around from families, friends and online.

 

Kindly visit Contact Us and send us an enquiry OR WhatsApp to +65 9363 6128, stating the dialect groups of both families. This will help us to further advise you upon knowing the respective dialect groups. We will respond within 3 business days.   

Different dialect groups have different requirements for Guo Da Li, therefore it may be confusing for many of you, especially when there are so many different sayings around from families, friends and online.

 

Kindly visit Contact Us and send us an enquiry OR WhatsApp to +65 9363 6128, stating the dialect groups of both families. This will help us to further advise you upon knowing the respective dialect groups. We will respond within 3 business days.   

Yes, definitely. We hope to provide convenience and save the hassle for our couples, therefore you can order your wedding cakes with us and settle your Guo Da Li preparations all at one place.

 

We have traditional wedding biscuits for different dialect groups. As we progress with the modern times, we also have modern cakes options for couples to choose from. 

 

You may check out our food items here